Privacy Policy

Last updated: 5 July 2026

This Privacy Policy explains how CoachHireDeals handles personal data when you use partners.coachhiredeals.co.uk, submit an operator waitlist application, contact us, or interact with our partner services.

Who we are

CoachHireDeals operates a partner platform for UK coach and minibus operators. For privacy questions, contact:

Email: partners@coachhiredeals.co.uk

Address: Unit C, Bramingham Business Park, Enterprise Way, Luton LU3 4BU, United Kingdom.

Information we collect

We may collect:

• Contact details, including name, business email and phone number.
• Company details, including company name, website, operating areas, fleet size and vehicle types.
• Commercial preferences, including preferred pricing model and current enquiry sources.
• Message content submitted through forms or email.
• Technical data such as page URL, submitted timestamp, browser information, IP-derived analytics data and basic site usage information.
• Communications data if you email us or respond to our team.

How we use information

We use personal data to:

• Review operator partner applications.
• Contact operators about partner suitability, account setup, pricing, platform access and service updates.
• Operate, secure and improve the website and partner funnel.
• Manage enquiries, support requests and business communications.
• Analyse demand, coverage and operator availability.
• Prevent misuse, spam, fraud and unauthorised access.
• Comply with legal, regulatory, accounting and record-keeping obligations.

Lawful bases

Depending on the context, we process data because:

• It is necessary to take steps before entering into a contract or to perform a contract.
• We have a legitimate interest in operating, improving and protecting the platform, managing partner applications and communicating with business contacts.
• We need to comply with legal obligations.
• You have given consent, for example where consent is required for certain marketing communications.

Sharing information

We may share information with:

• Service providers that support hosting, analytics, email, form processing, CRM, security and infrastructure.
• Internal team members, contractors or advisers who need access for business operations.
• Professional advisers, insurers, auditors, regulators or authorities where required.
• Prospective purchasers, investors or successors if the business or platform is reorganised, sold or transferred.

We do not sell operator contact details. Where we use processors, we expect them to handle data only for authorised purposes and with appropriate safeguards.

Marketing

We may contact business users about CoachHireDeals services, partner opportunities and related updates where permitted by law. You can ask us to stop marketing emails by contacting partners@coachhiredeals.co.uk.

Cookies and analytics

The site may use essential cookies and privacy-conscious analytics or hosting logs to understand performance, diagnose issues and protect the service. If we add non-essential tracking tools, we will update this policy and provide any required controls.

Retention

We keep information only for as long as reasonably needed for the purposes above. Partner application data may be retained while we assess coverage, manage partner relationships, respond to enquiries, maintain records and protect our legal position. We may keep limited records after an account or enquiry is closed where needed for audit, compliance, dispute prevention or legitimate business purposes.

Security

We use reasonable technical and organisational measures to protect personal data. No online service is completely secure, and you should avoid sending sensitive personal data unless we ask for it.

International transfers

Some service providers may process data outside the United Kingdom. Where this happens, we use appropriate safeguards where required by data protection law.

Your rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to processing of your personal data, and to request portability. You may also have the right to withdraw consent where processing is based on consent.

To exercise rights, contact partners@coachhiredeals.co.uk. We may need to verify your identity before responding.

You can also raise concerns with the UK Information Commissioner’s Office: https://ico.org.uk/.

Changes

We may update this Privacy Policy as the platform develops. The latest version will be posted on this page.